Damaged or Faulty Items
If you have damaged or faulty goods, You must let us know within 14 days of receipt of the item. Should you not be entirely satisfied with any product purchased or if it is simply faulty we will endeavour to replace or refund the goods immediately, or within the quickest possible time span.
In the unlikely event of your delivery arriving with items missing or short on quantity, you must advise us within 3 days of reciept via email. Claims received after this timescale will not be entertained.
Non-faulty goods that are no longer required, must be received back to us in resaleable condition, in original packaging within 14 days of receipt, to enable us to issue a refund to your card.
You must request a returns number if you want to arrange a return - this enables us to trace and process your return. We cannot accept refunds without a returns number. Please email us using firstname.lastname@example.org stating your reason for return and we will respond with a returns number.
Please note that there are some items / brands in our range that will levy a re-stocking charge - these are mainly non-standard stock items that are more specialist to us or that we have had to order for you.
We will confirm any re-stocking charges when replying to you with a returns number.
- The refund process can take up to 7-14 working days from receipt of goods into our warehouse.
- All return postage/carriage charges on unwanted goods are to be paid for by the customer.
- We strongly recommend obtaining proof of posting as we cannot be held responsible for any undelivered returns.
Return requests that fall after 14 days of receipt will be entertained at our discretion, and will also depend on whether the goods were ordered into stock for you i.e. not a everyday stock item. Any agreed returns after 14 days will be subject to a restocking/handling charge.
Specially ordered or manufactured items cannot be returned or refunded.
Collections of unwanted goods/orders.
Any carriage charges that were present on the original invoice cannot be refunded. If you would like us to collect your unwanted goods, we can arrange for our carrier to collect from you but this will incur a £20 charge (UK Mainland) that will be payable separately (multiple parcels may result in additional charges - please confirm quantity at time of arrangement). Please note that aborted collections or collection attempts which are turned away are still chargeable to the customer. Please feel free to discuss with us your particular issue so a solution can be reached. We endeavour to process returns in a fair and efficient manner.
Orders which are cancelled whilst en-route will have to be signed for and returned in the normal manner. Any carriage/return charges incurred will be charged on to the customer. Refused deliveries will incur a £15.00 handling charge.
Returns must be pre-agreed and state your returns number, and sent / posted back to :
Handles4Homes Ltd (Returns)
Unit 17, Easter Park, Silchester, Berkshire. RG7 2PQ.
Please ensure that any actual product packaging is not defaced with tape etc as this will invalidate any refund as we will be unable to re-sell the goods. Goods that arrive back which have not been packed properly or damaged in transit will also be exempt from any refund - please parcel any returns carefully to avoid damage in transit - damaged items and packaging will be deemed unfit for re-sale and therefore exempt from refund.