To qualify for free delivery you must be on the UK mainland (excluding Scottish Highlands & Islands) and must have spent over £75 on one complete order. Orders below this amount will be charged £5.94 for a signed for delivery. Small orders under £15 in value, will have the option of standard Royal Mail post.
Can I track my delivery once shipped?
Yes - if you have received an automated email from DPD stating that your order has been shipped, you will then be kept up to date with progress on delivery, with the added benefit of advising them if you want to change the delivery date, leave the parcel somewhere safe or leave the parcel with a neighbour.You will also receive an SMS text alert or email from DPD carriers advising of delivery time slot.
Some smaller orders may be sent vis Royal Mail Recorded Delivery - we can track a signature on these only.
Standard Royal Mail posted orders an not trackable.
How quick will my order arrive?
Most of our fast-moving and popular products are held in stock and most if not all deliveries are despatched from our warehouse within 2-3 working days, some on the same day. All products have a delivery estimate stated, and the majority will say 2-5 working days. There are certain items we cannot stock but carefully select to show products that are readily available to us. If you have differing delivery periods on your order, we tend to deliver when the order is complete - please let us know if you need a part delivery, as we will always try and help out.
Once your order is ready for despatch, we will generally despatch most UK mainland carrier orders on a signed for next-day service with DPD.
I need my order next day !?
If you require your order very quickly or have a deadline, please call us first before placing any order and we will do our best to deliver in time, or we can contact you back to discuss the quickest solution. Please also use the comments box to give us key information if you think you may not be around to sign for the goods - we will alert our carriers to your instructions.
What happens if my item(s) are out of stock?
Should any item be unobtainable for any reason, or have a longer delivery, we will contact you to resolve or discuss and alternative. You can of course cancel items at this point, or arrange a part shipment of your order which may result in additonal postage/shipping charges.
What happens if i am out when my order arrives?
For the most part, our orders are delivered via DPD carriers who operate a one-hour delivery slot - delivery information will be sent to you via SMS text, or email if you only provided your email address at time of order. Should there be any further problems on delivery, the carrier will leave a calling card alerting you of their attempt to deliver, which will advise further instructions. Some smaller orders may be posted via Royal Mail Recorded Delivery, in which case a similar card will be left by them advising you of where you can collect your delivery.
We reserve the right to charge shipping costs on deliveries that are refused on delivery, which may also levy a return charge. This will apply to all orders regardless of whether the original order was entitled to free shipping or not. We will receive a notification that an order has been refused, and will advise the customer accordingly. Shipping charges will be either charged extra to the order or deducted from the invoice value should the goods not be required. Extra shipping charges to re-deliver the goods will be charged on to the customer.
Channel Islands - VAT Exempt
Customers wishing to order from Jersey, Guernsey or Sark ; VAT will automatically be removed from the invoice total at checkout stage.
International countries outside the EU - VAT Exempt
Customers placing orders from outside the EU ; VAT will automatically be removed from the invoice total at checkout stage.
For smaller orders under £15.00, customers may select delivery to be made by Royal Mail standard post. There is no tracking with this service and a signature is not required.
Deliveries to UK Islands, Scottish Highlands & Islands, Isle of Man, Channel Islands, R.O.I, Northern Ireland etc will be despatched on a 2-3 day service to keep costs at a minimum to the customer. Please contact us if you have an urgent requirement - we will be pleased to see what options are available to get you your order quicker. Please see below table of delivery charges:
Please note : Heavier orders over 20kilos may be subject to further carriage charges - we will inform you of this prior to despatch if applicable.
- Smaller Orders under £15.00 - £3.30 Via Standard Royal Mail Post.
- Orders under £75.00 – ONLY £5.94 (UK Mainland signed-for delivery)
- Orders over £75.00 – FREE DELIVERY(UK Mainland)
- Orders for delivery to Isle of Wight - £11.75 flat rate per order.
- Orders for delivery to Scottish Highlands & Islands - £17.00 flat rate per order.
- Orders for delivery to Channel Islands – £21.99 flat rate per orders under 20kg (VAT Exempt price) VAT will be deducted automatically from total invoice.
- Orders for delivery to Isle Of Man - £21.99 flat rate per order.
- Orders for delivery to Republic of Ireland - £13.50 flat rate per order.
- Orders for delivery to Northern Ireland - £22.80 flat rate per order.
all prices shown include VAT @ 20% (Channel Islands are VAT exempt)
International Delivery Information & Destinations
handles4homes ship worldwide and for most countries you can check out directly at the basket. If you cannot see your country listed please email us and we will organise an accurate shipping quote.
- Guernsey (UK)
- Hong Kong
- Jersey (UK)
- New Zealand
- Republic Of Ireland
- Russian Federation
- United Arab Emirates
Costs can vary for size and/or weight of delivery - if in doubt please email us and we will confirm costs and shipping times etc, based on your basket value and weight.
Please note : Local or International customs / import duty may apply to your delivery. Any charges would be payable to the carrier company / local government by the customer upon receipt of goods.