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Frequently Asked Questions

We have compiled a list of questions frequently asked about our door handles and other order matters, please click on the question to read the answer.

Q.   Do your door handles and door knobs come as a pair?

Q.   What is supplied with your door handles / door knobs?

Q.   What else do I need?

Q.  What size latches / locks should I choose?

Q.  How much is delivery?

Q.   How long is delivery?

Q.  Do your prices include VAT?

Q.  I need to add something to my order placed online, can I do this online?

Q.  Do I pay VAT if I am outside the E.U. ?

Q.  Do you ship worldwide? I can’t seem to checkout for delivery to my country?

Q.  How do I go about returning an item/order?

Q.  What are your contact details?

Q.   How do I return an order?

Q.  Where do I return an order?

 

Q.   Do your door handles and door knobs come as a pair?

 A.   Yes. All door handles and knobs are supplied as a pair so that one pair will fit one door, one handle for each side of the door. There are some knobs supplied in singles, namely centre door knobs for front doors, and also cabinet knobs.

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Q.   What is supplied with your door handles / door knobs?

 A.   A spindle bar and fixing bolts, screws and grubscrews (where applicable).

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Q.   What else do I need?

 A.   This will depend on whether you are going to re-use existing latch mechanisms etc that may be present in your door(s). Depending on what new handles/knobs you are planning on fitting, you may not need to buy new if your existing mechanisms are in decent working condition. It is for this reason that door handles are not automatically supplied with latches and locks – there are so many different eventualities. If you are buying door knobs, most are supplied unsprung so we recommend the a heavy duty mortice latch as the springing will ensure the knobs do not get ‘stuck’ in the open position when in use. This can happen when a cheaper contract latch is used. For door handles on a backplate, you can buy any mortice latch as all handles on plate are pre-sprung.  Bathroom doors will need a mortice bathroom lock. Check out our door handle buying guide for further info.

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Q.   What size latches / locks should I choose?

 A.   The size of the latch is only critical if you are fitting new latches into existing doors and you need to make sure the main bore hole lines up with your new latches/locks on the face of the door (this is called the backset measurement). All measurements are shown on the product page along with line drawings to assist. On new doors, you can use 63mm or 76mm latches/locks, although the minimum should always be 75mm long if you are fitting door knobs, so as to reduce the risk of crunching knuckles as you turn the door knobs.

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Q.   How much is delivery?

 A.   Delivery is free if your order is above £75 total. Orders under £75.00 will be £5.94 and this is a signed for delivery service. For smaller orders under £15 total, you can choose a £3.30 postage option. These are UK mainland prices, for any other services please contact us.

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Q.   How long is delivery?

 A.   In general, 2-5 working days. Please check each product as some are made to order and can take longer. If you need your order quickly, or overnight, please call us or use the live chat button on our homepage to request this service – we can normally arrange something quicker, however there would normally be an shipping charge on top for a quicker delivery. If there is an unforeseen delay with part or all of your order, we will contact you to inform you of the options – we can part ship your order if this is agreeable with you, however this may incur a shipping charge. Detailed information can be found on the Delivery & Stock page.

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Q.   Do your prices include VAT?

 A.   Yes.

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Q.   I need to add something to my order placed online, can I do this online?

 A.   No, please call us on 0118 982 9170 asap and we will endeavour to add to your order.

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Q.   Do I pay VAT if I am outside the UK ?

 A.   No. VAT is only chargeable on UK orders.


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Q.   Do you ship worldwide? I can’t seem to checkout for delivery to my country?

 A.   Yes, we ship worldwide using popular international carriers. Please email us what you require and a full shipping address so we can get back to you with an estimate.

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Q.   How do I go about returning an item/order?

 A.   You must email returns@handles4homes.co.uk within 14 days of receipt of goods, requesting a returns authorisation form. You cannot return an item without this form unless agreed otherwise. Requests outside the 14 days cannot be entertained. Please also note that goods must be unused in their original packaging. The goods and its packaging must not be defaced in any way as this may invalidate any refund.

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Q.   What are your contact details?

 A.   Please contact us at sales@handles4homes.co.uk or by telephone 0118 982 9170.

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Q.   How do I return an order?

 A.   If you have ordered the incorrect item(s), you will need to send the goods back to us for a refund and then re-order the correct items online. Unfortunately we cannot entertain ‘swopping’ orders. Please read our returns page for further details.

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Q.   Where do I return an order?

 A.   Please send/post returns to :
                                            Handles 4 Homes Ltd
                                            Unit 17 Easter Park, Silchester, Berks RG7 8TN                                       

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