Help & Contact

Please select the subject below and click for more information.
  • Do your door handles and door knobs come as a pair?

    Yes. All door handles and knobs are supplied as a pair so that one pair will fit one door, one handle for each side of the door. There are some knobs supplied in singles, namely centre door knobs for front doors, and also cabinet knobs.

  • What else do I need?

    This will depend on whether you are going to re-use existing latch mechanisms etc that may be present in your door(s). Depending on what new handles/knobs you are planning on fitting, you may not need to buy new if your existing mechanisms are in decent working condition. It is for this reason that door handles are not automatically supplied with latches and locks – there are so many different eventualities. If you are buying door knobs, most are supplied unsprung so we recommend the a heavy duty mortice latch as the springing will ensure the knobs do not get ‘stuck’ in the open position when in use. This can happen when a cheaper contract latch is used. For door handles on a backplate, you can buy any mortice latch as all handles on plate are pre-sprung.  Bathroom doors will need a mortice bathroom lock. Check out our door handle buying guide for further info.

  • What size latches / locks should I choose?

    The size of the latch is only critical if you are fitting new latches into existing doors and you need to make sure the main bore hole lines up with your new latches/locks on the face of the door (this is called the backset measurement). All measurements are shown on the product page along with line drawings to assist. On new doors, you can use 63mm or 76mm latches/locks, although the minimum should always be 75mm long if you are fitting door knobs, so as to reduce the risk of crunching knuckles as you turn the door knobs.

  • How much is delivery?

    How much is delivery?

    Delivery is Free for orders over £70 on the UK Mainland Only. Orders under £70 will be subject to £6.25 shipping fee. If your order is under £15 we offer a cheaper £3.95 posting option which is non-tracked Royal Mail.

    Scottish Highlands - £19.00

    Northern Ireland | Isle Of Man | Scilly Isles - £22.80 

    Republic Of Ireland - £18.00

    Please contact us for any other country - we ship worldwide and our website will soon be automated for this.

    How quick is delivery?

    Most of our fast-moving and popular products are held in stock and most if not all deliveries are despatched from our warehouse within 2-3 working days, some on the same day. All products have a delivery estimate stated, and the majority will say 2-5 working days.  Owing to the extensive ranges and finishes, there are certain items we cannot stock but are readily available to us from our network ok UK-based suppliers and manufacturers. If you have differing delivery periods on your order, we tend to deliver when the order is complete - please let us know if you need a part delivery, and we will always try and help out. 

    Once your order is ready for despatch, we will generally despatch most UK mainland orders on a signed for next-day service with DPD or Royal Mail Signed For. Orders under the value of £15 will be shipped Standard Royal Mail. Please contact us if you need a quicker delivery or even next day and we will try and help you - 0118 982 9170.

    I need my order next day !?

    Depending on what time of day it is, we can normally arrange next-day delivery on most of our core ranges to UK mainland postcodes.  This may involve extra shipping charges so please call us and we will check availability and prices for you. Some products may not be available next day but we will assist where we can to expedite your order.


  • How long is delivery?

    In general, 2-5 working days. Please check each product as some are made to order and can take longer. If you need your order quickly, or overnight, please call us or use the live chat button on our homepage to request this service – we can normally arrange something quicker, however there would normally be an shipping charge on top for a quicker delivery. If there is an unforeseen delay with part or all of your order, we will contact you to inform you of the options – we can part ship your order if this is agreeable with you, however this may incur a shipping charge. Detailed information can be found on the Delivery & Stock page.

     
  • How do I go about returning an item/order?

    You must email returns@handles4homes.co.uk within 14 days of receipt of goods, requesting a returns authorisation form. You cannot return an item without this form unless agreed otherwise. Requests outside the 14 days cannot be entertained. Please also note that goods must be unused in their original packaging. The goods and its packaging must not be defaced in any way as this may invalidate any refund.

  • Where do I return an order?

    Please send/post returns to :


    Handles 4 Homes Ltd
    Unit 17 Easter Park, Silchester, Berks RG7 2PQ 

    Please ensure you include your completed returns authorisation form.

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